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Stopped receiving email notifications

Abracadabra

Jira Service Desk Server

Until recently, all agents and cusomers received email notifications. Currently, agents only receive notifications when a ticket is created. There are no other notifications. All settings checked - everything is configured. Mail queues are empty. Test emails sent from JSD are received. I've been working on this problem for several days now. Does anyone have any ideas?

Accepted answers

Liam Green

Hi @Abracadabra

Can you provide a screenshot of your notification settings please?

Regards, Liam

All comments

Liam Green

Hi @Abracadabra

Can you provide a screenshot of your notification settings please?

Regards, Liam

Abracadabra

Hi @Liam Green!

Thanks for the answer. Here are my settings:

Liam Green

That all looks ok - have you checked the notification helper?

Abracadabra

I watched it. For example, here is a ticket. The user left a comment, but I didn't get it. Both the user and I have corporate mail. Checked emails on the Exchange server. Sometimes I get user comments, but rarely. Maybe it's because of some applications? I installed "Automation Lite for Jira". I don't have any thoughts or ideas anymore.

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