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how to manage users in service desk

Joan Andreu Juan Torrens

I have installed the Service Desk Add On to a JIRA 5.2 Server in a test environment.

When I create a service desk to an existing project I cannot see the "People" option to manage rols & users of the service desk. I cannot see also the "Settings" option.

My user is in the jira-administrators group.

service-desk.png

Accepted answers

Boris Berenberg

Does your user have the Administer Projects permission for that project?

All comments

Boris Berenberg

Does your user have the Administer Projects permission for that project?

Joan Andreu Juan Torrens

Hello Boris, Yes, the Administer Project permission is granted to jira-administrators

Boris Berenberg

If you look at the project roles for the user, can you confirm that the checkbox for "Administrators" is checked for the correct project? See the screenshot at: http://cl.ly/image/3C3W3w311w2L

Boris Berenberg

Nevermind, it is because your version of JSD is too old to have that feature. Please use the docs at: https://confluence.atlassian.com/display/SERVICEDESK011/JIRA+Service+Desk+Documentation to see the right docs for your JSD version. Newer versions of JSD have this functionality, but you will need to upgrade JIRA to use newer versions. See the compatibility listed at: https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk/versions

Joan Andreu Juan Torrens

Thanks Boris.

I'll try to update our test environment smile

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