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Service desk group queues

Greg T

In the video below (at 8:40), it show the queues in service desk queues in groups (assigned/unassigned). How can you do this?

http://blogs.atlassian.com/2015/02/solve-tickets-jira-and-jira-service-desk/

Accepted answers

Simon Kegel //SEIBERT/MEDIA

Hey Greg,
These are just different JQLs behind the queues.

F.e. Unassigned splits in a queue with all unassigned issues and issue type/ request type separated

Unassigned - assignee is empty
hardware - assignee is empty and "issue type" = hardware / assignee is empty and "request type" = hardware
etc.
These are just multiple JQL which look like such a grouping.

Hope this could help you - if you have specific questions for this feel free to ask smile

Greets
Simon

Edit :
Bildschirmfoto 2015-03-26 um 11.41.55.png

Bildschirmfoto 2015-03-26 um 11.41.55.png

All comments

Simon Kegel //SEIBERT/MEDIA

Bildschirmfoto 2015-03-26 um 11.41.55.png

Olivier Alberti

Nice. How do you create sub-queue with arrow?

Simon Kegel //SEIBERT/MEDIA

I'm not sure on this one but I think it's just this one ↳ (U+2183) Unassigned (assignee is empty) ↳ Hardware (assignee is empty and "issue type" = hardware)

Simon Kegel //SEIBERT/MEDIA

@Olivier Albertini I got you a screenshot of the suggestion from my demo instance