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Resolution status stays unchanged in case issue is reopened

Yevgen Lukyanov

Hello,

Could you please help with the following.

Providing you simple steps:

1) Crate any issue in JIRA.

2) Resolve this issue and set any of the available Resolution statuses.

AR: Issue gets resolved (issue's number is striked-out)

3) Reopen current issue

AR: Issue gets reopened, Status field is changed to Reopen. Resolution status stays unchanged (issue is still striked-out)

Could you please advise what we can do in JIRA to have Resolution reset when reopening issue.

Thank you a lot and waiting for your feedback.

Accepted answers

All comments

Mizan

You can add a post function to clear resolution

refer this doc https://confluence.atlassian.com/display/JIRA/How+to+clear+the+resolution+field+when+the+issue+is+reopened

Yevgen Lukyanov

Hi Mizan,
Could you please attach here file with this doc. I'm unable to open it due to too long redirection link.

414 Request-URI Too Large

Thx

Nic Brough -Adaptavist-

This is exactly how the default workflow does it - you can look in that for a worked example of how to do it.

Yevgen Lukyanov

Got it! Thx lot, guys!

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