Can i update Jira Service Desk offline ?

handren Sleman

i want to know if we can update the jira service desk offline ???

Dirk Ronsmans

Hi @handren Sleman ,

Can you specify a bit more what you mean?

Do you mean 

1. Updating the JSD software while it is not running, sure you can just run the software installer
2. Updating a ticket while you are not connected to the network (aka offline sync)? Such a feature does not exist. You require an active connection to the system to update an issue. It cannot be modified locally and then synced back. There might be some 3rd party desktop clients that allow this but nothing supported out of the box. (discontinued https://almworks.com/jiraclient/overview.html)