The mail handler is processing incoming e-mail successfully, yet no issues are created.
What steps are possibe for an error analysis ?
is there anything in the email logs? project settings > email requests > view logs
Hi,
in my service desk project under project settings > email requests there is no option "view logs". I can however see under Administration > Applications > Service Desk > E-Mail Requests see the protocol of the email adress. Everything looks fine there.
In a google search i stumbled upon these errors:
https://confluence.atlassian.com/jirakb/jira-service-desk-stops-processing-emails-827122816.html
https://confluence.atlassian.com/jirakb/jira-service-desk-stops-creating-tickets-from-incoming-email-829037111.html
Will now try to restart the server.
Hmm...withoud restarting or doing anything, e-mail processing now works again. Strange.
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