We are using a Next-Gen Jira project with a Kanban board. Since this is Next-Gen there is no workflow to set-up. We did turn on the Backlog so we move items from the Backlog to the Board and we have 4 columns on the board - To Do > WIP > Ready for PO Review > Done. We have run into the situation where an issue was moved from To Do to WIP accidentally and we've discovered we are unable to move the issue backward on the board. We also have Next-Gen Jira projects set-up as Scrum boards and this is never an issue. On the Kanban board we even tried moving the issue off the board and back to Backlog but we still couldn't return to the issue to the previous state.
We have checked the Settings and there is no workflow for Kanban boards and we also have no automation or rules set-up. All the User Groups assigned to people trying to do this have the Transition Issues selected and not even the Admin can return the issue to the previous Status.
Has anyone else encountered this and figured out how to fix?
Please help!
Thanks!
