Disable the Organization name in the Service Desk Portal profile section

Question

Hi,

We are currently using the Jira Service Desk portal, we are adding users to the Organization section so users can able to view each other tickets, so far this is good, but users are confusing with the organization option, so how can I disable the organization name from the user profile, I do not want to delete the Organization, but I just wanna disable the option from the portal, please find the screenshot.

Thank you.

Thameera Dananjaya · Answer

Hi Support Team,

Is there any resolution for the request since it is important for our company to not to display all the request from our customers via this method.

Thank you,

@Thameera Dananjaya

moofoo · Answer

Hi @Murugan Mittapalli ,

Thanks so much for your question.

Unfortunately, JSM DC does not allow to hide or show specific organizations from the user profile menu. If you want, you can raise this as a feature request on https://jira.atlassian.com/ and vote on it to help our Project Managers to understand the demand.

Thank you,

Artem
Jira Service Management

P.S.: if this answer is correct, please select the ‘accept answer’ button