Paste Screenshot not available on Create issue screen

Question

We are using JSD 4.10.0 (DC installation).

While creating Problem or Change or Incident from Agent view, "Paste screenshot" option is not enabled for some reason. I do remember that this is available out of the box. Can someone help me what configuration I am missing for this feature to be enabled?

NotE: It is available on Customer Portal.

moofoo · Answer

Hi @OpsGenie Admin ,

Thanks so much for your question.

Attachment field is a different kind of input control, only allowing to select an existing file from the computer. The Ctrl + V (or Cmd + V) keyboard shortcut is only implemented for Description field. If you want, you can raise this as a feature request on https://jira.atlassian.com/ and vote on it to help our Project Managers to understand the demand.

Thank you,

Artem,
Jira Service Management

P.S.: if this answer is correct, please select the ‘accept answer’ button

OpsGenie Admin · Answer

Note: it is working when I paste it in Description field. Users want to have the same functionality for Attachment field.

OpsGenie Admin · Answer

@Walter Buggenhout Unfortunately it is not working.