I have created a issue type that requires the Requestor to select an Approver. This part seems to work fine and I can even get JSD to send the Approver a email notification. The problem is that the if the Approver is a "Service desk customer" they get the message "You don't have approve permission" when trying to approve the request. If an Agent is the Approver everything works fine. How do I grant "Service desk customer" the permission to Approve? I don't see that as a choice in the list of Permissions.
Tks
I just discovered something else. It seems that "Service Desk Customers" can approve if they log into the portal, but they can't Approve by selecting the approve button in the email.
