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Can not start synchrony service.

teisyun

I can enabled Confluence Collaborative Editor Plugin, but can't get the configuration page to start the service.

It simply errors out, but not much information for troubleshooting.

Any hint to troubleshoot would be greatly appreciated.

Thank you for help.

Accepted answers

Dominic Lagger

Hi @teisyun

Which version do you use for confluence server? You tagged version 4.7.1, but collaborative editing is available only from version 6.0.

Did you mean 7.4.1? Did you check this documentation?

What do you mean by "errors out", can you share a printscreen?

Regards, Dominic

All comments

Dominic Lagger

Hi @teisyun

Which version do you use for confluence server? You tagged version 4.7.1, but collaborative editing is available only from version 6.0.

Did you mean 7.4.1? Did you check this documentation?

What do you mean by "errors out", can you share a printscreen?

Regards, Dominic

teisyun

Hi Dominic,

Thank you for your reply.

Sorry, the version was a typo, it is actually 7.1.0.

When I enable the plug-in and go the configuration page, it simply show like the screenshot, and I can't do anything about it.

When I check the log file, there was nothing about synchrony, and the service is not started.

I'm stuck...

Dominic Lagger

Ok, this is strange and the cause could be anything...

Here is a list, what you can check:

Troubleshooting Collaborative Editing

I would check:

Check you can edit a page
Check the logs
Restart Synchrony

Let me know if this helped.

teisyun

Thanks Dominic,

My question is how to restart Synchrony other then from the Collaborative Editing configuration page, as it is not responding...

There is no log for Synchrony, as the service is not started.

Thanks,

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