nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

After upgrading Jira my web page is all garbled

Cesar Caminero

I upgraded from 8.4.2 to 8.13.1 and now when I open my Jira page everything is out of place. The avatar icon is huge. There are no links to go to other sections, like management, or users. Please tell me what I need to reset for this to work again. Thank you.

Accepted answers

Cesar Caminero

I decided to start everything from scratch installing a fresh copy of the latest version.

All comments

Brant Schroeder

Cesar,

Welcome to the community.

Can you please clear your browsers cache and see if this resolves the issue.

Cesar Caminero

Hi Brant. I did that already several times. I also did it on another PC in the network that I access Jira from, but same results. The Jira page is all messed up. Is there anything I can do to reset the web site?

Brant Schroeder

Cesar,

Can you try these steps:

Browse through System -> User Interface -> Look and Feel and reset all the configurations to the default
Reconfigure manually everything you need from the Look and Feel

Cesar Caminero

I wish I could get that far in, but remember, I cannot browse to anywhere in the site. Only to the admin user profile because I can click on the huge icon, but very few options are available to me at any page I'm able to land. There's got to be a way to reset a file or something else to set the web interface defaults, or maybe to copy the file structure (or recover) from a backup.

I installed the latest version on our test environment and it all looks as it should. The issue here is when I do the upgrade, even thou it seems like the upgrade uninstalls the old version before installing the new one. But something gets corrupted during that process.

Cesar Caminero

I decided to start everything from scratch installing a fresh copy of the latest version.