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Confluence - Would like to remove email updates from watcher and reporter

Gabe Belknap

Hey folks, i hope all is well.

On submission of an intake through my Confluence form, a JIRA is being created. When the JIRA is created, the submitter is being aligned to the Watcher and Reporter roles

Is there an ability through the IFTTT that upon the JIRA creation Anonymous is leveraged in both roles? I am trying to prevent the submitter from getting updates as they are made in JIRA.

Thanks in advance

Accepted answers

Alex Medved _ConfiForms_

Is your question is about ConfiForms creating a Jira issue? Sounds like it, but you have not really mentioned that, so I thought I re-check...

All comments

Alex Medved _ConfiForms_

Is your question is about ConfiForms creating a Jira issue? Sounds like it, but you have not really mentioned that, so I thought I re-check...

Gabe Belknap

Hey Alex,

Yes sorry for missing that. You are correct, it is an IFTTT from Confiforms that is creating the JIRA.

Alex Medved _ConfiForms_

When you use built-in ConfiForms IFTTT actions to create/update Jira issues then the connection to Jira is set up using an application link you have. And that means it is created in the credentials of the user who submits the form.

You can probably set up some automation on Jira side to "remove the reporter" or set up a web service connection using some service account to your Jira and use that through ConfiForms IFTTT to create Jira issues (so the reporter will be your service account user).

The easiest I think would be to set up some automation on Jira side to remove reporter when issue gets created

Davin Studer

Do you happen to have ScriptRunner for Jira? If so you could use ScriptRunner to change that on issue creation using the create transition post function.

Gabe Belknap

HI Alex

I guess it is important for me to understand why these folks are getting emails from JIRA. Is it because they are the Reporter, or that they have been added a Watcher? Maybe both?

Unfortunately i do not have access to any admin or setup within JIRA. Any changes i can implement would be through the confiform itself.

Gabe Belknap

Hey Davin, unfortunately i do not. My organization has the platform setup as a service, but they manage all of the back ends tools, API's etc. My control is limited to what i can do via confiform/confluence.

Are the emails firing to these folks based on them being the reporter or because they are a watcher, Maybe both?

Thanks

Davin Studer

Well, watchers always get emails, and it is a typical setup to have notifications sent to the issue reporter.

Chris Anders_ympp5k

An old message but anyway... Each user can tun off the autowatch function from within ther profile settings.

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