Can I get from ops genie time spent on an issue for call out\overtime hours

Question

Hi,

We are looking to start using OpsGenie to track on-call incident management process.

At the moment we are using Atlassian products, Jira Software, Jira Service Desk and also use plug-ins such as Slack and Tempo Time Sheets.

If we are using ops genie can then engineers record time they are called out and for how long?  If so, can this be exported to a report that we can use for payroll or would it be through Jira and tempo time sheets.

Thanks

Natalie

Kate Clavet-D_Amelio · Answer

Hi! @Natalie Bateman

Thanks for your question! To clarify @Gökçem's advice. You can certainly access the On-Call report that way, and it's a great way to determine how fair the on-call load is being distributed amongst the team. But we don't recommend it be used for tracking hours and payroll as it's not designed for that. Hope that helps!

Best,

Kate

Gökçem · Answer

Hi Natalie,

In Opsgenie, it is possible to get on-call time reports. It shows the on-call time analytics per user over the time defined in the Time Period filter.

Here is a more detailed link about the "On-call Time Reports":

https://docs.opsgenie.com/docs/on-call-reports-global