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Why is Atlassian doing nothing after I asked them to delete my account?

unknown

I get the dreaded

“This account is related to active accounts that are set to AUTO-RENEW
This account is the primary billing contact for one or more products.
This account is a technical contact for one or more products.
To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.”

Therefore, as suggested by Atlassian representatives in the forums, I openen a support ticket on Oct. 13 requesting the deletion of my account. I got a confirmation mail and I can access the ticket page, but nothing has happened since then. Why is deleting a (free) account so difficult? I think that by the GDPR it should be as simple as setting up an account.

Why does this have to be so difficult? Why does Atlassian waste my time like this?

Accepted answers

All comments

Nic Brough -Adaptavist-

Have you closed or transferred all your products to another person yet?

unknown

I can't. It is not applicable. It was a free account for personally trying out and using the platform. The ‘products’ to ‘close’ or ‘transfer’ only exist in Atlassian's administration and are on closing forced upon free account users for no good reason.

Please see https://community.atlassian.com/t5/Jira-questions/Why-can-t-I-delete-my-account/qaq-p/981782 for expressions of the frustration I'm also feeling.

When I read through that thread, you and colleagues come back again and again to this point that us affected users just need to follow instructions and misunderstand. But actually, it is the other way around, you seem to misunderstand that the instructions are not applicable. The whole concept of ‘closing’ and ‘transfering’ ‘products’ is a reflection of the convoluted mess Atlassian has administratively placed free users in.

The process should be as follows:

def delete_account():
if (paying_account):
[administration]
elif (free_account):
just_delete_it()

Nic Brough -Adaptavist-

Ok, but that conversation tends to end with people eventually doing what they need to to enable cancellation.

To check this, please:

Go to my.atlassian.com
Log in with the account you want to delete
In the Licences section, what systems are showing with "request support" to the right of them? (If there's no "request support", this is not a system preventing delete)
Could you expand each one in turn and check what you have for their owners and status options?
Do any of them have "cancel subscription" as an option? Have you tried using that?
For those that do have not "cancel", have you named another owner?

It's no good saying "you seem to misunderstand the instructions are inapplicable" - they absolutely are, but you've missed something (or possibly run into a bug)

unknown

In my reading, the conversation ends with people sending a support request and (I guess) finally being rescued by a human being. That is what I was trying, but haven't yet gotten any response to.

Done (back in October and again now.)
Done (back in October and again now.)
The single system is showing “request support”
Done (back in October and again now.) [N.B.: There is no mention of the terms ‘owner’ or ‘status’ on the expanded system. (I searched with Ctrl-F.) Please use actionable terminology, not generic terms that may apply to some part or other of the page shown.]
No.
Please read what I have written before: “I can't. It is not applicable.” There is no possible ‘other owner’.

What is so hard to understand about ‘naming another owner’ possibly being inapplicable?

Really, I have read all the posts back in October and checked things back then. As I already said in my initial post, I followed the instructions I found in the forums to write a support request. Please realize that this thread is illustrating again painfully that you/Atlassian does not understand that this is not PEBKAC, but CADUFOU: Convoluted Administrative Design Unnecessarily Forced On Users.

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