nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira 8.13 causes GUI issues with dropdown menus in Customer Portals

Mark Milford

Jira 8.13 causes GUI issues with dropdown menus in Customer Portals. With all browsers, the dropdowns don't appear / appear incorrectly. Is this a known issue? We have yet to try SAFE MODE to iron out possible plugin issues.

We also updated Jira Service Desk from 4.0.2 to 4.13.0

Accepted answers

Mark Milford

For those who stumble upon this, it's being corrected by the vendor here :

https://productsupport.adaptavist.com/browse/SRJIRA-4829

Related to Scriptrunner plugin

All comments

Stephen Garber

I don't see this as a reported issue on jira.atlassian.com.

Have you updated service desk after you moved to 8.13?

Are there any issues appearing in the application logs?

Mark Milford

Thanks for the reply!

We updated Jira Service desk from 4.0.2 to 4.13.0 at the same time.

Stephen Garber

This is definitely abnormal behaviour. Review the logs for any hints about what could be happening and engage atlassian's support team to see if they can help provide a resolution.

https://support.atlassian.com/contact/

Dirk Ronsmans

Hi @Mark Milford ,

Do you use any specific add-ons to fill these dropdown or perhaps behaviours?

if they don't load correctly you can always open a developer console on your browser (e.g. F12 on Chrome) and see if they throw any errors.

A screenshot is also helpfull so we can better analyze the problem!

Mark Milford

Thanks Stephen - we opened a ticket and threw in some screenshots.

Mark Milford

HI @Dirk Ronsmans

No, nothing crazy there. We are only running a 6 or so plugins in Jira (Scriptrunner, Automation, etc) but do nothing of the sort with the customer portal. We opened a ticket with Atlassian and included screenshots.

Dirk Ronsmans

Well i've had a similar issue with Scriptrunner on that version. I suggest disabling that for a moment and seeting if it helps.

Even on projects where there were no behaviours defined the check broke the loading of the screens.

Mark Milford

Interesting! Were you able to isolate to scriptrunner via disabling it / running in safe mode?

Mark Milford

For those who stumble upon this, it's being corrected by the vendor here :

https://productsupport.adaptavist.com/browse/SRJIRA-4829

Related to Scriptrunner plugin

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