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Scheduled Maintenance for alerts

Derek Stevenson

Is there a way to turn off alerting for certain alerts during scheduled windows? Situation is this we have 10 servers that go down every 8 hours for 10 minutes, we need to have OG not trigger the alert at all so it doesn't page us or make a ticket through Jira automation.

Can we disable an integration (API) for Grafana (monitoring tool) in selected time increments?

Seems like the notification policies are meant for email and such correct?

Accepted answers

Gökçem

Hi Derek,

Yes, there might be some possible solutions to your question. One is to define a maintenance period under Global Policies.

Screenshot at Oct 30 14-11-31.png Under this option, the period should be updated regularly.

Another option is to send disable and enable integration API requests for the periods that you want the integration to be disabled and enabled again.

If by the API tool that you are using, you can make this request to be periodically sent, this might also solve your problem.

The below links are for disabling and enabling integration API requests.

https://docs.opsgenie.com/docs/integration-api#disable-integration

https://docs.opsgenie.com/docs/integration-api#enable-integration

Jan-Willem Aikens

Hi @Derek Stevenson and @Gökçem , did you guys work this out in the end, and how?
This might be a way to go for me as well...

Thanks, Jan-Willem

All comments

Gökçem

Hi Derek,

Yes, there might be some possible solutions to your question. One is to define a maintenance period under Global Policies.

Screenshot at Oct 30 14-11-31.png Under this option, the period should be updated regularly.

Another option is to send disable and enable integration API requests for the periods that you want the integration to be disabled and enabled again.

If by the API tool that you are using, you can make this request to be periodically sent, this might also solve your problem.

The below links are for disabling and enabling integration API requests.

https://docs.opsgenie.com/docs/integration-api#disable-integration

https://docs.opsgenie.com/docs/integration-api#enable-integration

Derek Stevenson

Thanks! will try these out

Derek Stevenson

Ok I can get it to silence alerts through alert policy, but when i try to disable API it always stays in the disabled state here

Gökçem

Hi Derek,

To clarify the issue, does it stays in a disabled state, after the hours that you have defined in the time frame? Could you please elaborate?

Jan-Willem Aikens

Hi @Derek Stevenson and @Gökçem , did you guys work this out in the end, and how?
This might be a way to go for me as well...

Thanks, Jan-Willem

Gökçem

Hi @Jan-Willem Aikens , we haven't contacted specifically about Derek's case. But if you do have also problems you can reach us through chat, so that me and my colleagues can help in more detail

Derek Stevenson

Thanks all i figured it out

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