Is it possible to nail an e-mail request reader down to an project

Question

I have set up several projects with own different mail accounts to separate the requests between the projects.

Now I replied to an issue in project A intentionally to the mail account of project B. This reply was added against the intention to the issue in project A and published to the customer, what not should happen.

So how can I make sure that the recipients from mails only generate mails in their associated projects?

Thomas Strohmaier_5mqi0y · Answer

I do use separate email-accounts for the different projects. Was difficult enough to get them form IT. But from your question I conclude that this is a misbehavior and I should open a bug.

Joshua Sneed Contegix · Answer

Hi Thomas,

It is necessary to extend email ingestion capabilities through use of JEMH or similar plugins on the Marketplace because Jira (Core/Software/Service Desk) does not have email parsing capabilities. Alternatively, use separate email accounts for separate project. Cheers!