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Suggest me the best way to add a option in workflow to ask clarification at any time to any user

S_gi5ko9

Hi All,

I want to have a option in workflow for asking clarification to any of the user (irrespective of teams) at any time (From any status of issue). Is that possible ... ?? If so, please provide me best solution.

Thanks,

Sanu P Soman

Accepted answers

Renjith Pillai

It is a straightforward case in which you add a transistion from a status with the destination status as the same one. And for the transistion associate a screen which contains the fields in which you expects the user to give the updates.

All comments

S_gi5ko9

I guess better option is that, will remain in the same status and ask user for a clarification ... Is that fine ??? So my propblem is that how i will achieve this .... Pls suggest me .... Thanks

Renjith Pillai

Jobin Kuruvilla [Adaptavist]

The only caveat is that, you will have to add this transition in every state!

Renjith Pillai

Oh yes! Missed that point!

Thomas Schlegel

but how do you ask the user to execute this step ? You have to assign the issue to the user, so he can enter the missing information and assign it back to you. Maybe an assignment and a comment is all you need.

Or a telephone ;-)

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