My colleague don't received a reset password email.

Question

Hello,

My colleague (Younes) don't received a reset password email. His login is [Removed by moderators]

He's completely blocked cause he can't achieve his tasks.

Thank you in advance.

Angélica Luz · Answer

Hello @francois-xavier.tjonchengon-ext,

Welcome to Atlassian Community!

Searching for the email that you mentioned, I didn't find any blocks or bounces on your side. Then, searching by domain I found many addresses that had the following suppression:

550: 550 #5.1.0 Address rejected.

I removed those bounces and if someone else was facing issues with notifications, it should be working now.

Also, I saw that Younes was able to log in today.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Prince Nyeche - ELFAPP · Answer

Hi @francois-xavier.tjonchengon-ext

Please reach out to Atlassian support so they can assist you. since the reset email doesn't come through probably the email address is blocked.