nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA issue collector -- blank window

Aseem Parikh_nrfvsl

I have an issue collector that uses a custom template because we need to collect additional information. I've been able to use custom templates and fields with issue collectors in the past, but now all I'm getting is a blank screen whenever I click on the trigger:

I checked out the logs which contain only this message:

2013-12-18 12:19:45,451 http-bio-8085-exec-8 ERROR anonymous 739x139737x1 9081ri &lt;REDACTED_IP&gt; /s/d41d8cd98f00b204e9800998ecf8427e/en_USp5mnjf-1988229788/6157/10/1.4.0/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector.js [collector.plugin.transformer.CollectorTransformer] Unfiltered Issue Collector bootstrap.js request.

There's another collector for this very same project which uses the same issue type, but it doesn't use a custom template. That collector renders fine and doesn't produce errors in the logs. Has anyone seen this issue before? How do I even begin digging deeper into this issue?

This happens in every single browser and is reproducible by pretty much anyone who accesses it.

Accepted answers

Aseem Parikh_nrfvsl

It turns out that my problem was due to the fact that JIRA was hosted under one domain running on SSL (let's say https://jiradomain.com) while the issue collector being used under another domain not using SSL (http://examplesite.com). The browsers I tested with (Chrome, Safari, FF, IE) didn't seem to like the fact that the collector was loading a frame from another domain/protocol, so it was blocked -- producing a blank screen. In the Chrome console, the following error was displayed while clicking on trigger:

Uncaught SecurityError: Blocked a frame with origin "https://jiradomain.com" from accessing a frame with origin "http://examplesite.com". The frame requesting access has a protocol of "https", the frame being accessed has a protocol of "http". Protocols must match.

As a sanity check, I added the issue collector's script tags to JIRA's announcement banner. It worked without issue. Despite the fact that I was NOT seeing a blank screen with the pre-defined templates, I still saw this error in the JS console. I initially dismissed it as a red herring, which ultimately led to much frustration and cursing as I attempted to troubleshoot further. Don't make the same mistake I did.

Now obviously I don't want to disable SSL on JIRA just to get an issue collector working, so I had to get creative here. I did some research and found that Apache's mod_substitute could be used to search and replace text in the response body so I got cracking.

I enabled mod_substitute in Apache and added some directives to replace https://jiradomain.com/jirawith http://examplesite.com/jirawhich worked like a charm. I then had to proxy traffic in the examplesite.comvhost towards the JIRA installation. With this fix, I stopped seeing security errors for the pre-defined template so I switched back to a custom template. Much to my relief, it all worked without a hitch.

Hopefully this write-up proves to be helpful to someone else in the future.

All comments

Boris Berenberg

This means that your JS / html is breaking the contents of the form. If you disable minification per: https://developer.atlassian.com/display/DOCS/Supporting+Minification+of+JavaScript+and+CSS+Resources#SupportingMinificationofJavaScriptandCSSResources-DisablingMinificationand then restart JIRA, it should be easier to troubleshoot the issue.

Aseem Parikh_nrfvsl

This JS/HTML is coming directly from the issue collector system plugin. Are you suggesting that the plugin itself is bugged?

Aseem Parikh_nrfvsl

For what it's worth, running JIRA with -Datlassian.webresource.disable.minification=true didn't seem to do anything for the plugin The JS was still minified.

Boris Berenberg

Aseem,

Thanks for the info, I misunderstood and thought you were customizing the Issue Collector using an external resource. Can you edit the issue collector via the Admin interface? Try switching it to a default form type, and then editing it back to the state you want it in. Something may have gotten broken on it. If this does not work, then I would need to see a HAR capture of the error occuring with the

-Datlassian.webresource.disable.minification=true

option in place.

Aseem Parikh_nrfvsl

Hopefully this write-up proves to be helpful to someone else in the future.

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