JEMH Directives work at first line only

anuj__sharma

I have configured JEMH for JIRA version 5.2.8

I am sending a mail with following parameters

to:xxx@xxx.com
subject :test mail
body: 

@Reporter=abc
@Project=def
@Priority=High
@Watchers=yyy

 
when i send this mail , the issue gets created successfully in JIRA
but
only the directive which is at first line work
for eg:- in above case only '@reporter' works
rest directives comes in description of the ticket.

Help needed for correct syntax of the directives .

Thanks 

Andy Brook

Hi Anuj,

This is very comment, when the mail being sent is encoded as HTML.  JEMH must convert HTML into a text format before processing.  Its quite possible that too much white-space is injected (empty lines) or none are.

You can validate this is the case by turning OFF the directive support, and looking at the content that arrives in the description.

You can change the incoming HTML formatting to correct this for your common case.  Usually this relates to exact markup used, SPAN or P or DIV needing /not-needing more than an empty line.

If you can't make progress in HTML conversion, contact support will a full example, and your Profile XML.

jemh-support@thepluginpeople.com