Cannot create a JIRA issue in confluence

Question

I have not been able to configure Confluence so our community can create JIRA issues there. Is this an open Atlassian issue?

user1647473884182 · Answer

Hi,

That page doesn't exist (error 404). There is a jira-integration page under the confluence page but it doesn't say anything about which versions of Jira integrate with which versions of Confluence or not or if it doesn't matter (although it seems it might well).

Can you get Atlassian to sort out their links so they work? (I come across this problem of dead links quite regularly).

Thanks

unknown · Answer

Thanks for your responses. In our case, we needed to do the following:

The most important step was importing the *.int.unavco.org jira key into confluence's java cacerts file:

-scp root@jira.int.unavco.org:/etc/httpd/conf/ssl/int_unavco_org.crt /var/tmp/-keytool -import -alias jiraCert -file /var/tmp/int_unavco_org.crt -keystore /opt/atlassian/confluence/jre/lib/security/cacerts (when prompted for a password here use whatever password you have).  However, if you're using keytool -list and are prompted for a password, you can leave it blank) -restart confluence-in confluence's "Application Links" click "Create new link" and follow the prompts.  This will also log into jira and create a reverse application link from jira to confluence-now in confluence edit this application link, and in Incoming Authentication under the Trusted Applications tab hit Disable.  Do the same in jira.ntp was not running on our instance of confluence, and thus its time was about 8 minutes behind jira.  I had to enable ntp, and update the time, before the application link would work.

Peter Bengov · Answer

It's a built-in Confluence feature. Only thing you need to make sure is you have the relevant JIRA and Confluence versions: https://www.atlassian.com/software/confluence/whats-new/jira-integration