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Trying to link Confluence to Jira ServiceDesk and getting a Status 401 error

Wade Grimm

Hi there, I'm new to ServiceDesk, Confluence and Insight. Just setting up a demo environment and am having issues connecting(linking) the Confluence instance to the Service Desk instance.

at the /setup/connecttojira-start.action url I put in all the relevant info (verified the username and password several times) and when I click next I get a System Error message:

I thought a 401 might be an unauthorized message but I've triple checked the username and password

Any help would be appreciated

Cause
java.lang.RuntimeException: Error while setting up connection to Jira
at com.atlassian.confluence.setup.actions.ConnectToJiraAction.configureJira(ConnectToJiraAction.java:223)

caused by: com.atlassian.dragonfly.api.JiraIntegrationConfigurationException: cannot create application in Jira. Status Code =401
at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.createApplicationInCrowd(CrowdIntegrationConfiguratorImpl.java:87)

Accepted answers

Dmitriy Smotrov (dsxack)

I have the same error

All comments

Dmitriy Smotrov (dsxack)

I have the same error

Wade Grimm

Well at least I'm not the only one

Hopefully someone will have an answer for us.

Dmitriy Smotrov (dsxack)

In JIRA logs everything is fine, authentication has PASSED:

2020-11-10 23:22:45,625+0000 http-nio-8080-exec-8 anonymous 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1c9livd]

2020-11-10 23:22:45,647+0000 http-nio-8080-exec-8 dsxack 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,696+0000 http-nio-8080-exec-9 anonymous 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1yf9lub]

2020-11-10 23:22:45,731+0000 http-nio-8080-exec-9 dsxack 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,776+0000 http-nio-8080-exec-6 anonymous 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HttpSession created [18mn1zg]

2020-11-10 23:22:45,804+0000 http-nio-8080-exec-6 dsxack 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,987+0000 http-nio-8080-exec-5 anonymous 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HttpSession created [1vcuxiq]

2020-11-10 23:22:46,010+0000 http-nio-8080-exec-5 dsxack 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:46,153+0000 http-nio-8080-exec-3 anonymous 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application HttpSession created [3w9g0h]

2020-11-10 23:22:46,170+0000 http-nio-8080-exec-3 dsxack 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application The user 'dsxack' has PASSED authentication.

But in confluence logs I see the same error as you:

Caused by: com.atlassian.dragonfly.api.JiraIntegrationConfigurationException: cannot create application in Jira. Status Code =401

 at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.createApplicationInCrowd(CrowdIntegrationConfiguratorImpl.java:87)

 at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.configureCrowdAuthentication(CrowdIntegrationConfiguratorImpl.java:49)

 at com.atlassian.confluence.setup.actions.ConnectToJiraAction.configureJira(ConnectToJiraAction.java:219)

 ... 386 more

In nginx access logs I have 401 error:

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 534 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 2326 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 41 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "PUT /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HTTP/1.1" 201 208 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 64 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 654 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "PUT /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HTTP/1.1" 204 0 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 541 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"

62.217.185.142 - - [11/Nov/2020:00:22:46 +0100] "POST /setup/connecttojira.action HTTP/1.1" 500 64832 "https://confluence.scloud.dsxack.com/setup/connecttojira-start.action" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /opensearch/osd.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /bootstrap/selectsetupstep.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /setup/setupusermanagementchoice-start.action HTTP/1.1" 200 2126 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

I see the Confluence or JIRA (I don't know for sure) have an 503 error error at this request: https://docs.atlassian.com/mywork-confluence-host-plugin/REST/0.1.1582/#id265678

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

After that, I have a 401 error

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"

Dmitriy Smotrov (dsxack)

In JIRA logs everything is fine, authentication has PASSED:

2020-11-10 23:22:45,625+0000 http-nio-8080-exec-8 anonymous 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1c9livd]

2020-11-10 23:22:45,647+0000 http-nio-8080-exec-8 dsxack 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,696+0000 http-nio-8080-exec-9 anonymous 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1yf9lub]

2020-11-10 23:22:45,731+0000 http-nio-8080-exec-9 dsxack 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,776+0000 http-nio-8080-exec-6 anonymous 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HttpSession created [18mn1zg]

2020-11-10 23:22:45,804+0000 http-nio-8080-exec-6 dsxack 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,987+0000 http-nio-8080-exec-5 anonymous 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HttpSession created [1vcuxiq]

2020-11-10 23:22:46,010+0000 http-nio-8080-exec-5 dsxack 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:46,153+0000 http-nio-8080-exec-3 anonymous 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application HttpSession created [3w9g0h]

2020-11-10 23:22:46,170+0000 http-nio-8080-exec-3 dsxack 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application The user 'dsxack' has PASSED authentication.

But in confluence logs I see the same error as you:

Caused by: com.atlassian.dragonfly.api.JiraIntegrationConfigurationException: cannot create application in Jira. Status Code =401

 at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.createApplicationInCrowd(CrowdIntegrationConfiguratorImpl.java:87)

 at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.configureCrowdAuthentication(CrowdIntegrationConfiguratorImpl.java:49)

 at com.atlassian.confluence.setup.actions.ConnectToJiraAction.configureJira(ConnectToJiraAction.java:219)

 ... 386 more

In nginx access logs I have 401 error:

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 534 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 2326 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 41 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "PUT /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HTTP/1.1" 201 208 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 64 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 654 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "PUT /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HTTP/1.1" 204 0 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 541 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"

62.217.185.142 - - [11/Nov/2020:00:22:46 +0100] "POST /setup/connecttojira.action HTTP/1.1" 500 64832 "https://confluence.scloud.dsxack.com/setup/connecttojira-start.action" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /opensearch/osd.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /bootstrap/selectsetupstep.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /setup/setupusermanagementchoice-start.action HTTP/1.1" 200 2126 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

I see the Confluence or JIARA (I don't know for sure) have an 503 error error at this request: https://docs.atlassian.com/mywork-confluence-host-plugin/REST/0.1.1582/#id265678

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

After that, I have a 401 error

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"

Dmitriy Smotrov (dsxack)

In JIRA logs everything is fine, authentication has PASSED:

2020-11-10 23:22:45,625+0000 http-nio-8080-exec-8 anonymous 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1c9livd]

2020-11-10 23:22:45,647+0000 http-nio-8080-exec-8 dsxack 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,696+0000 http-nio-8080-exec-9 anonymous 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1yf9lub]

2020-11-10 23:22:45,731+0000 http-nio-8080-exec-9 dsxack 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,776+0000 http-nio-8080-exec-6 anonymous 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HttpSession created [18mn1zg]

2020-11-10 23:22:45,804+0000 http-nio-8080-exec-6 dsxack 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,987+0000 http-nio-8080-exec-5 anonymous 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HttpSession created [1vcuxiq]

2020-11-10 23:22:46,010+0000 http-nio-8080-exec-5 dsxack 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:46,153+0000 http-nio-8080-exec-3 anonymous 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application HttpSession created [3w9g0h]

2020-11-10 23:22:46,170+0000 http-nio-8080-exec-3 dsxack 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application The user 'dsxack' has PASSED authentication.
But in confluence logs I see the same error as you:

Caused by: com.atlassian.dragonfly.api.JiraIntegrationConfigurationException: cannot create application in Jira. Status Code =401

at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.createApplicationInCrowd(CrowdIntegrationConfiguratorImpl.java:87)

at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.configureCrowdAuthentication(CrowdIntegrationConfiguratorImpl.java:49)

at com.atlassian.confluence.setup.actions.ConnectToJiraAction.configureJira(ConnectToJiraAction.java:219)

... 386 more

In nginx access logs I have 401 error:

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 534 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 2326 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 41 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "PUT /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HTTP/1.1" 201 208 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 64 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 654 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "PUT /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HTTP/1.1" 204 0 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 541 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"

62.217.185.142 - - [11/Nov/2020:00:22:46 +0100] "POST /setup/connecttojira.action HTTP/1.1" 500 64832 "https://confluence.scloud.dsxack.com/setup/connecttojira-start.action" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /opensearch/osd.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /bootstrap/selectsetupstep.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /setup/setupusermanagementchoice-start.action HTTP/1.1" 200 2126 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

I see the Confluence or JIARA (I don't know for sure) have an 503 error error at this request: https://docs.atlassian.com/mywork-confluence-host-plugin/REST/0.1.1582/#id265678

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

After that, I have a 401 error

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"

Barış Türkkal

Before setting up Jira connection from confluence, add jira admin user to Confluence. This worked for me

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