we would like to assign different authorizations to different users of the same company:
User A only has access to Service Desk project 1
User B only has access to Service Desk project 2
etc.
Do you see any way we can do this?Unfortunately, it is not possible to use the "Organization" field, because then all users of the company can access all Service Desk projects.It is important that the company name is visible in every ticket.
It is currently the case that user A, although he only has authorization for project 1, can also see project 2 and can submit tickets there. Although user A has no authorization for project 2. But because User B is from the same company, it is currently possible that both of them can work in both projects, apparently because they are from the same company, but the permissions are set differently.
We have a supplementary question in this regard. Unfortunately, it is also the case that a support team member from the list of customers / organizations can access ALL customers, even if they are not assigned to the project. Is it possible to set a restriction here so that a team member can only select customers who are also authorized for the project.
Thank you for your response.
