Large wait for notifications

Question

Hello,

It is normal, that when I do an action, I receive the notification 3 minutes later?

for example, somebody creates an issue at 17:15 in service desk, but until 17:18 I don't receive the notification of there is a new issue.

Thank you.

Clàudia López Torres · Answer

I use Jira Service Desk Cloud.

Mikael Sandberg · Answer

Hi @Clàudia López Torres,

Welcome to Atlassian Community!

Are you using Jira Service Desk Cloud or server? The email delay can be caused by external factors, and it also depends on what environment you are on.