Email Integration

Question

I am having a couple of issues with email integration.

* Tickets won't be created from an email
* Email replies get updated to a ticket is about 50/50

We use O365 for our email server and Mimecast as our email spam filter.

I have run up a test environment and email integration works flawlessly there.

I have just about looked at every troubleshooting article I can find.

Please help!

Diego Benitez_9pkxfl · Answer

Hi Carlos, thanks for the link. This article seems to mainly refer to handlers which we don't use. I tried setting up a handler also as per the article and it is still not working.

What I find strange is that it works randomly for emails replies, I can't see any errors on the logs.

Carlos Garcia Navarro · Answer

Hi @Diego Benitez ,

Have you tried the tips in this diagnosis document: https://confluence.atlassian.com/jirakb/diagnose-incoming-mail-issues-in-jira-server-229180314.html ?