Multiple Service desks into a shared Slack channel

Savvas Fellas

We work with several suppliers who use Jira's service desk to manage tickets from us with regards to their service.

 

Ideally i want all tickets, from multiple customer service desk accounts to feed into 1 slack channel, as well as the updates on these tickets. I'm trying to figure out in this flow, who needs to do what and if it's even possible. 

Please help...

Joshua Sneed Contegix

Hi Jim,

You can probably do that. Take a look at Slack's take or Atlassian's take. Cheers!