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Good way to import data from an old Jira Server to Jira Cloud?

Darren Joe

I have an old Jira Server instance whose contents I would like to migrate to Jira Cloud. Jira Cloud will only accept an import from 7.6.0 or later and my Jira Server is on 4.3.3. To update my Jira Server, I would have to renew its maintenance license but doing so requires me to pay for the license for all of the past 9 years, which is a staggeringly steep fee just to get an export in a more recent version.

Are there alternative options? The backup is just XML data so converting it to whatever the current data structure is should be simple, relatively speaking.

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Dima Lazarchuk

Hello Darren,

You can use our migration tool https://help-desk-migration.com

I allows transferring data between Jira Server and Jira Cloud.

I can answer any of your questions.

Disclaimer: I'm the co-founder @ Help Desk Migration

Darren Joe

Thanks, this looks interesting. I have to specify a URL to migrate from so I presume I have to set up an externally accessible URL for my Jira Server? And to confirm, it does support a Jira version as old as 4.3.3?

Dima Lazarchuk

1. Yes, your Jira should be open for an external connection.

2. Your version is very old, but I think it should be okay for migration.

Ping our Support Team here (contact@help-desk-migration.com) and they will answer all your questions.

Darren Joe

Nope, didn't work out. It wouldn't accept my Jira Server and Support confirmed my version was too old to work with it.

Darren Joe

Okay, I wrote my own tool to remap the data in my Jira Server XML export into a CSV file that Jira Cloud would accept while preserving all the important stuff like fields, dates, and comments. Took a little over a day's worth of work but it's done and everything's looking good in the new site.

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