Can we make comment required field in CSAT survey ?

Question

Hello,

We are using Customer Satisfaction Survey adds on in our JSD project

We want to make the additional comment field as required when people are rating the cases.

Is there a way to achieve this ?

Ivan Lima · Answer

Hi @sdhananjaya, I'm afraid it's not possible out of the box. I have found the suggestion JSDSERVER-6512 in the Atlassian ticket system. I suggest you voting for it so that it increases the visibility and chances to be implemented in futures updates. You can add yourself as a watcher to receive updates moving forward.

You can take a look at the Atlassian Marketplace, where you will probably find add-ons/apps that will help you with customizing your CSAT survey.

I hope that helps.

Cheers,
IL.