Do all my team members need a Jira subscription to request a service from an agent in Service Desk?
Not if you're on Service Desk 2.x. You can have "customers" who don't need a JIRA login at all.
See https://confluence.atlassian.com/display/SERVICEDESK/Managing+customers
Orlando,
Just to complement Nic's answer, Service Desk 2.x is only compatible with JIRA 6.3.5+ as described on the URL below. In case you're using a lower version you'll need to upgrade JIRA to at least 6.3.5 version.
https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk/versions
Cheers
L.F
Hi Orlando,
You can configure public sign up for Service Desk. the guide is here at Configuring Public Sign up
Cheers,
Sam
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