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Jira is not accessible via web browser - please help me troubleshoot

Rob Horan

I am trying to install Jira on an Ubuntu server from an archive (via SSH command line session) and I thought I went through all the steps and did everything properly, but after running the startup script I can't access it by web browser, and I am at a complete loss as to how to move forward.

Port 8080 is open on the machine. I can telnet from the machine to itself on port 8080. The machine I am trying to browse from has been whitelisted. The Catalina.out file shows everything started well. I don't really know where else to go from here.

Is there a standard set of troubleshooting steps somewhere?

I am more of a Windows user than Linux, and not a CLI power user by any means. No information is too simple or should be considered self explanatory. I will take whatever you have to offer.

Accepted answers

Ismael Jimoh

Hi @Rob Horan

To help troubleshoot may I ask you to check the following:

Run ps aux| grep jira this should show you if Jira is running on your linux machine. (Replace Jira with java also incase it doesn’t know the application name, java list all java services running on your machine)
If you get no result, go to your {{Jira installation directory/logs}}, and check your catalina logs to see if any error is thrown.
Check {{Jira Home/log}} for the file atlassian-jira.log this should be created if the Jira service ran at all and share yhe content.

Regards

All comments

Ismael Jimoh

Hi @Rob Horan

To help troubleshoot may I ask you to check the following:

Run ps aux| grep jira this should show you if Jira is running on your linux machine. (Replace Jira with java also incase it doesn’t know the application name, java list all java services running on your machine)
If you get no result, go to your {{Jira installation directory/logs}}, and check your catalina logs to see if any error is thrown.
Check {{Jira Home/log}} for the file atlassian-jira.log this should be created if the Jira service ran at all and share yhe content.

Regards

Rob Horan

Hi @Ismael Jimoh - completed steps 1 & 2 without any problem. These have looked good in the past as well, though maybe I am not looking at them correctly. I have not seen an error in the catalina log.

I checked atlassian-jira.log and dont see any errors but I do see this warn:

2020-10-05 11:45:59,430-0400 ThreadPoolAsyncTaskExecutor::Thread 5 WARN [c.a.p.s.scanner.util.ProductFilterUtil] Couldn't detect product, will use ProductFilter.ALL

Otherwise things seemed good:

2020-10-05 11:46:01,218-0400 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2020-10-05 11:46:01,218-0400 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.

Ismael Jimoh

Looking at this, JIRA is up and running.

You need to now check with your network why it is not running. Attempt accessing JIRA via the public IP address of the server you installed it on and 8080.

If this still doesn't work, could it be possible that you have a VPN to go through to get to the server?

This is the one thing that comes to mind.

Rob Horan

Thanks @Ismael Jimoh - I wound up doing a fresh install and got it to work. I have no idea why the first install failed.

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