CredentialHelperSelector when cloning?

Question

I have been using SourceTree with Bitbucket for years and have never seen this dialog box. I'm working on giving my coworker access to my repositories while I am on leave, and had her install SourceTree. We created an app password in BitBucket, which we then added her account to SourceTree with. SourceTree sees all of my repositories in her account, but when we try to clone, we are prompted with this dialog box and cloning fails due to authentication (or just sits there and spins and says "Checking source..."). We are unable to clone down at this time, but can see all repositories. Is there a way to fix this?

LuisCarro · Answer

Thank you!
I stopped having this problem a few days ago. like this, suddenly.

Alyssa Cameron · Answer

This was the result of an authentication error. We changed the authentication type for the account to Basic under Tools - Options - Authentication in SourceTree. Then, used the BitBucket name and app password we had created for SourceTree in BitBucket. Hope that helps?

LuisCarro · Answer

Have you been able to solve this?