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Our Org Admin Left The Business - Can I have it Changed?

Neil Livingstone

We're about to start a trial of Jira for Project and Service desk elements of our business. We have previously tried Jira (about a year ago) and are coming back to it. However the person that setup Jira originally has left the business. I would like my account adding to the Org Admin group so that I can remove their account and also make Org Admin level changes.

I appreciate that this can't happen without checks and at the moment we haven't subscribed (as we want to try it out first).

Does anyone know of how I go about getting my account added to the org admin group?

Many thanks in advance.

Neil

Accepted answers

Jimmy Seddon

Hi @Neil Livingstone,

Welcome to the community!

I think you are stuck with only a couple of options here:

1) You can sign up for a new Jira site, since you mentioned you are only in the testing phase that would automatically make you the Org Adin for the new site.

2) You would need to get Atlassian Support involved. If the only Org Admin has left the company I think they are the only ones who can correct the issue. You can contact them here: https://support.atlassian.com/contact/

Note: you may have issues contacting support without a valid subscription, if that's the case, post back here and I'll see if I can push on someone to give you a hand.

I hope that helps!

-Jimmy

All comments

Isla D_ Lewis

Simply go to the setting and remove that person who leave the office and then make yourself as admin.

Neil Livingstone

Hi Isla, thanks for replying. Unfortunately I do not have site admin permissions so i cannot delete the person who left the office. The only person with site admin is the person that left which leaves me a little stuck for options...

Jimmy Seddon

Hi @Neil Livingstone,

Welcome to the community!

I think you are stuck with only a couple of options here:

1) You can sign up for a new Jira site, since you mentioned you are only in the testing phase that would automatically make you the Org Adin for the new site.

Note: you may have issues contacting support without a valid subscription, if that's the case, post back here and I'll see if I can push on someone to give you a hand.

I hope that helps!

-Jimmy

Neil Livingstone

Thanks for your help Jimmy. I managed to get hold of the person that left our business and we added my account to the admins list.