Looking at :
https://confluence.atlassian.com/servicedeskserver/using-service-desk-queues-939926462.html
Says I can link/assign/delete tickets from the queue.
How do I do something useful with them instead? Like a workflow step. "Resolve" for example.
Considering if you use the normal ticket delete function it warns you like "Are you sure you don't want to resolve the ticket?" it seems odd that "Delete" has been pulled out as a useful button to have here but not Resolve... We don't want people deleting tickets.
We do want people resolving tickets as easily as possible. And going to Search, recreating the queue, Bulk Change, selecting the ones you want, "Next", Transition, Next, Done, Next, don't send mail, Next, Confirm, wait..., "OK" is not as easy as "view queue, select many tickets, click resolve".
