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Upgrade - but need to buy a new licence: why?

FORFIRM ITALIA SRL

Hi,
I'd like to do confluence upgrade from 6.15.4 to 7.7.4

but

1) when I choose the lates one, there is a message : "You need a new license for this version of Confluence"

see attachment

But the atlassian support told me that my licence is active till march 2021...:

"Upon checking, your Confluence is paid up to 21 Jun 2021. You will be receiving a renewal quote 90 days before the maintenance expire. Complete payment options are outlined on the first page of your quote."

2) If I click on the link "manage licences", there opens a page not found

Could please someone help me for these 2 points 1) and 2) ? thanks

confluence upgrade.JPG

Accepted answers

Bastian Stehmann

Hi @FORFIRM ITALIA SRL ,

if your SEN is licensed until march 2021, you should check in the application license settings, if you have the current license key added to the application.

You should also have a menu entry for the license in the menu on the left in the settings, please check if that works, if the direct "manage licenses" link does not work.

FORFIRM ITALIA SRL

Hi, I have solved, thanks.
there was the serial number (not SEN) to put in a field.

Now I'm able to upgrade confluence till march 2021

thanks to all of you

All comments

Bastian Stehmann

Hi @FORFIRM ITALIA SRL ,

if your SEN is licensed until march 2021, you should check in the application license settings, if you have the current license key added to the application.

You should also have a menu entry for the license in the menu on the left in the settings, please check if that works, if the direct "manage licenses" link does not work.

FORFIRM ITALIA SRL

Hi, but in the site there is a message that licence was expired on june 2020

Do you know how can I request a licence and then ho put the SEN code to update the licence?

See that I need a new liceca to to shis upgrade:

Bastian Stehmann

Hi, you (or the one who is the technical contact for your license) can find the license code in the my Atlassian portal (my.atlassian.com) You have to copy it from there and paste the new license code in the license settings.

FORFIRM ITALIA SRL

Hi, I have found it for confluence, but when I past in the textarea, the message is that it's not valid

FORFIRM ITALIA SRL

Hi, I have solved, thanks.
there was the serial number (not SEN) to put in a field.

Now I'm able to upgrade confluence till march 2021

thanks to all of you

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