I have tried to find a simple explenation and resolution for this, but i don't seem to find it anywhere.
Is there anyway to simple apply somewhere in Jira to automatically reopen issues upon mailanswer/comment?
Sort of. It's a two-step process though.
First half of it is to use an "auto transition listener". This is a listener that would listen for an event such as "comment", and if it spots one (on a closed issue), it pushes the issue through a re-open transition
The second half is to set up an email inbox to process replies - the default email "handlers" in the system will interpret an incoming mail as a comment if it mentions an issue in the subject line, and that comment will then fire the event which will trigger the listener above
See https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email and https://ecosystem.atlassian.net/wiki/display/JTOOL/Auto+Transition+Listener
I added the Auto Transition Listener in Advanced -> Listeners with
com.atlassian.jira.toolkit.listener.AutoTransitionListener
as Class.
The Values I entered is:
Project key is for all our projects, so this will be many more in the end :P
Does this look right?
Yes, looks right to me (although my memory is unclear on the exact ID numbers of events and actions in the default workflows)
Yes it is working
Thanks for all the help
Yes it works!
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