Jira Service Desk (Data Center) integration with Jira Software (Server)

Question

Hi!

Is there a way to integrate/connect:

1x Jira Service Desk on Data Center license

1x Jira Software on Server license ?

The idea is to be able to move/clone issues from JSD (DC) to Jira (Server) and vice versa.

Is this possible with IssueSYNC addin or any other addins available?

Knowledge about Your experience would be most welcome!

Thank You in advance and have a good day!

Kind Regards.

unknown · Answer

Hello @Vjaceslavs Malgovskis

Jose from the Exalate team here 👋🏼

From what you are saying, it looks like Exalate is a good fit for your case.

Adding to @Jorge Jerez comments, you can check this how-to guide to accompish that with Exalate:

* Jira to Jira Integration: The Comprehensive Guide to Jira Sync in 2020

You can skip the initial part and go directly to step 1

Vjaceslavs Malgovskis · Answer

Thank You for Your input on this.

Yes, thank You for the correction, syncronisation is a better term for this.

I would also like to ask You Your opinion:

A good example of the situation would be:

1. Service Desk receives a request from Business.

2. We need to create a ticket in a different instance (Jira Software) in a Developent project.

I think we don't need exactly full syncronization. I mean, there will be occurances when the ticket doesn't need to be created on the Development project.

Would it be wiser to use Issue Linking? this https://confluence.atlassian.com/adminjiraserver073/configuring-issue-linking-861253998.html

Is it possible over different instances?

Thank You in advance.

Kind Regards

Jorge Jerez · Answer

I can recommend you Exalate for this, my team is using it to Sync a Jira Service Desk on a server model, with a Jira Software in a Data center model, it's an excellent plugin and have a nice support team.