How can I add JIRA tickets from an on-line form?

Question

Hi I am an anaesthetist and Peri-operative 'Quality Improvement Lead' and 'Informatics Lead' for my directorate in a large teaching hospital in the UK. Our IT dept uses JIRA to manage their Projects, and I have started using it to manage my Audit, QI, and Electronic record improvement projects. I am now looking for a solution that allows my colleagues to add EPICs to my Project board with out having to train them how to use JIRA or give them access to the project board...….I have hundreds of colleagues with lots of requests and ideas. Can anyone help me?

Joe Pitt · Accepted Answer

I would look for a plugin. It sounds like you need a web form to fill out that when they click done or submit it interfaces with Jira or sends an email to the Jira email handler.

Nic Brough -Adaptavist- · Accepted Answer

You might want to look at the issue collectors, they hand you a bit of javascript you can add to any web page that prompts a pop-up for gathering an issue.  (Rest of my answer would be "what Joe said")

I would not recommend using Epics for this though, they're intended to be massive collections of stories, and you're suggesting collecting items that are at story level, not Epics.

Kate Caldecott_h6gk2b · Accepted Answer

Hi @Tom Haigh . My bad, I have since amended this answer.  I re-read the question and this is not helpful.  That is what happens when you get distracted.

So Joe, Boris and Nic are on the right track and I will remove my answer.

Good luck with it.

Tom Haigh_fr40zu · Accepted Answer

Thanks for all the answers, they have all been very helpful. I now have enough information to take to my IT colleagues to take this project forward.

Many Thanks

Tom