Share request with non-customers creates internal user

Question

In our Jira Service Desk Portal it's possible for every customer to share an issue by entering an email-address. For this email a new internal user is created, a welcome notification sent and a login to the portal is possible.

But we don't want our customers only share issues with other customers (not any email-address). What must we do?

Jorden Van Bogaert · Answer

Mm, I think I've been mixing things up with "raising" and "sharing" requests.

I think the only limitation you can set on sharing is selecting the "Other customers in their organization". That limits everyone to only use other accounts that they have access to see. But it may not be entirely what you want :/

Andrea Rose · Answer

"Customer permissions" seems to be fine.

And what do you mean "Another approach is to set it only to customers defined in the project. Then go to the project permissions and add the group that gives application access to Jira to the "Customer" project role." I think customers shouldn't have application access to Jira. But I'm not sure if I really understand his correct.

Jorden Van Bogaert · Answer

Hi @Andrea Rose

Can you go to the specific project that has this behaviour and check the settings under 'customer permissions' there?

It should allow you to select only users that have an account on Jira.

Another approach is to set it only to customers defined in the project. Then go to the project permissions and add the group that gives application access to Jira to the "Customer" project role.

Kind regards
Jorden