JIRA is Ignoring Changed "forgotpassword.vm" Velocity Template File

O. Funkhouser

I would like to modify the "Forgot Password" email in JIRA. Currently, it says:

This user account is managed in an external User Directory and JIRA is not able to update your password.

Please contact your System Administrator if you have any further queries.

I tried to change it by modifying the WEB-INF/classes/templates/email/text/forgotpassword.vm file directly and restarting JIRA, but the changes were ignored.

Here is the changed file:

#disable_html_escaping()

  $i18n.getText("template.user.forgotpassword.reset")

---------------------------------------------------------------------

Using the email address associated with your JIRA account, please send a blank email to special-email-address@example.com to reset your password.
 
Once your new password is received, you may visit https://ldap.example.com/jira to set your password to something easier to remember.
 
Please contact your JIRA System Administrator if you have any further queries.

$i18n.getText("template.user.forgotpassword.lastshowlong", $params.get("password.hours"))

  ${baseurl}/secure/ForgotLoginDetails.jspa?username=$velocityhelper.urlencode($user.name)

#parse("templates/email/text/includes/userdetails.vm")

#parse("templates/email/text/includes/footer.vm")

Help?

O. Funkhouser

I found a solution. Modifying the template.user.cannotchangepassword.reset, template.user.cannotchangepassword.cannot, and template.user.cannotchangepassword.contact fields of the following file meets my needs.

atlassian-jira/WEB-INF/classes/com/atlassian/jira/web/action/JiraWebActionSupport.properties

Is this the best/only solution?