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Automation does not work anymore

Laurent Plassard

For a month , we have been updating them regulary, our transition to the associated tickets no longer works.

This is a major problem, it complicates the workflow and customers are no longer aware of the progress of their ticket.

Thank you for your quick reply

Regards,

Accepted answers

Laurent Plassard

I found the problem. the jira desk account assigned for transitions no longer had the rights to view jira links. Sorry

All comments

Trudy P Claspill

Hello @Laurent Plassard

You are going to need to provide more details in order for the community to provide help.

What is your automation set up to do?

Provide an example of a scenario where you expected it to execute.

Was there an error message reported for the execution?

Laurent Plassard

I'm using the basic "update when a linked issuer changes" automation. this automation has been working very well for over a year but recently, nothing works

Laurent Plassard

Jack Brickey

can you provide the full automation so we can better assess? Also, what are the details underlying the "non execute" and compare that to the "success" assuming it is the same rule.

Laurent Plassard

I can provide you with the automation settings but the main problem cannot come from there.
Automation does not start, whether the task is successful or not executed, I should have execution logs since August 25th I have no trigger.

Laurent Plassard

I found the problem. the jira desk account assigned for transitions no longer had the rights to view jira links. Sorry

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