Notifications don't display correctly on Blackberry devices

Question

We made the upgrade to JIRA 6.1.7 and after this some of our users, who use Blackberry for reading of email, reported an issue, that some random notifications are unreadable - they are displayed as blank screen. We still couldn't find out, why some notifications are still readable.

However, if a user forwards this notification to himself, it becomes readable normally.

Whis behavior reproduses at Blackbery devices 9360 and 9930.

Previously we have used JIRA 6.0.8, and all notifications was work properly.

Did anyone get the same problem? Have you any thoughts, how can it be solved?

MatthewC · Answer

Looking at the headers, the old Jira headers had:

MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: 7bit
Precedence: bulk

while the new headers are:

MIME-Version: 1.0
Content-Type: multipart/related;
	boundary="----=_Part_18_1134129320.1404987968305"
Precedence: bulk

I'd say that the problem still lies with the BB server not understanding the new format and should be updated.

MatthewC · Answer

Could just be this: http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=D5E624DD174D45E64F757A7CC96DBD0E?externalId=KB20007&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

MatthewC · Answer

I get a similar problem on a Jira 6.2.7 install.  Standard create / update emails don't show the HTML but they can show the text version.  Implication is directly with BB client but would be good to understand what is causing the issue.

Emails work fine on iOS & Android.