nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can I integrate the Cloud version of Confluence into my Server version of Jira Service Desk?

JConstantine

Greetings!

As I'm new to Confluence I want to try a free Cloud version of it, so I wonder If I can integrate it into my server version of Jira Software/Jira Service Desk? If that's possible I'd like to know how can I do this? Also, I would like to know if Russian and Ukrainian languages are supported by Confluence? And what site do I have to claim here:

I'm looking forward to your reply.

Accepted answers

Ivan Lima

Hi @JConstantine , you can integrate your Atlassian products between cloud and server. You can learn more about how to set up application links between cloud and server at the following page Link to server products from cloud.

Specifically to set up a knowledge base with Confluence Cloud from your Jira Service Desk 4.12.x, take a look at Set up a knowledge base with Confluence Cloud.

Regarding the languages available in Atlassian Cloud products, you can find more details at Choose a default language (Cloud), and here, for the server/DC version.

I hope that helps.
IL.

All comments

Ivan Lima

Specifically to set up a knowledge base with Confluence Cloud from your Jira Service Desk 4.12.x, take a look at Set up a knowledge base with Confluence Cloud.

Regarding the languages available in Atlassian Cloud products, you can find more details at Choose a default language (Cloud), and here, for the server/DC version.

I hope that helps.
IL.

JConstantine

And if my current Service Desk version is 4.6.x I won't be able to to do that unless I update, right? And what site do I have to claim? (marked red on the screenshot)

Ivan Lima

Hi @JConstantine, regarding the first part of my answer, setting up an application link between cloud and server products, you can. However, using Confluence Cloud as your knowledge base within Jira Service Desk Server/DC has been introduced at 4.12.x. See Jira Service Desk 4.12.x release notes. In this case, to take advantage of the new features you would need to upgrade.

This should be the name of the site/domain you are setting up. Claim accounts will be managed by your organization. Here is a link to a similar question about Claim accounts. If this is your case, you want to verify ownership of your company’s domain and claim users' accounts with that domain, you can take a look at Verify a domain for your organizations. Otherwise, you should be good to set it up as the default https://<site_name>.atlassian.net, where <site-name> is the name you chose when signing up.

Cheers.
IL.

JConstantine

@Ivan LimaWhen I'm trying to set up links between Jira and Confluence I cannot create the reciprocal link. I get this error:

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

server

jira-service-desk

jira-service-desk-server

integration