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Getting "NOTE: You do not have the permission to move one or more of the selected issues." when trying to move the issue.

Kesava Bharathi Mahalingam

I am getting the below note when trying to move an issue:

NOTE: You do not have the permission to move one or more of the selected issues.

But. when I try to move a different issue I am not getting this note and I am able to move. Please note that both the issues are from the same project, status and workflow. Not sure what I am missing here. Please help.

In the logs, I see this Info:

2016-02-12 11:14:43,576 http-bio-8083-exec-2226 INFO <username> 674x12066220x1 b355am 10.3.226.152,127.0.0.1 /secure/views/bulkedit/BulkMigrateDetails.jspa [atlassian.jira.security.WorkflowBasedPermissionManager] MOVE_ISSUES not granted by 'denied' workflow permission
2016-02-12 11:14:43,576 http-bio-8083-exec-2226 INFO <username> 674x12066220x1 b355am 10.3.226.152,127.0.0.1 /secure/views/bulkedit/BulkMigrateDetails.jspa [atlassian.jira.security.WorkflowBasedPermissionManager] MOVE_ISSUES granted by permission scheme but DENIED by workflow

There are no workflow properties "denied" set on the workflow. Also, compared the two issues in the database and all values (like issue type, status, workflow..etc) are simillar

Accepted answers

All comments

Nic Brough -Adaptavist-

Check the permissions - specifically the "move" permission in the source project and that you have create permission in the target.

Kesava Bharathi Mahalingam

Hi Nic,

The source and the target are the same project and I am the admin and have the move and create permissions. Also, I don't get the "Next" button when I try to move the issue using "More > Move". Also, the issue is only with few issues and not all issues of the same project, issue type and status.

Thanks,

Kesava.

Nic Brough -Adaptavist-

Ok, let's get a closer look at the permissions and some other bits. You're using "move" to change the issue type I assume (as you say "same project")?

Could you tell us what the permission for the project says on the "move" line only? And what are the issue types involved in the to and from, and if they have different workflows?

Kesava Bharathi Mahalingam

Yes, I am using "move" to change the issue type. Both the "Move Issues" and "Create Issues" has the permissions for admin role in which I am part of. I am trying to move from "Service Request" to "Project" issue type and yes, they have different workflows.

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