We are trying to create Jira issue from mail id , but the issue that gets created only have basic fields populated. It doesnot create any custom field for the issue. Is it Possible to add any details in the mail that the jira will pickup as the custom field in th jira issue .
We tried another way and created a groovy script and added custom fields which need to be appeared when it will copy the issue created from mail and create a same issue with all the custom field added.
The groovy script is able to copy and create the issue but not the custom fields are not getting appeared still in the new copied issue.
Can Anyone help here
Thanks