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Startup check failed. Jira will be locked Coming up in Jira 8.9.1

sumit.tyagi

Hello,

I am trying to upgrade jira version of my organization to 8.9.1 and while starting the jira via script getting this error.

"Startup check failed. Jira will be locked"

Below mentioned error is coming on our jira webpage.

Setup: Your jira.home path is a parent of your webapp servlet path

Your jira.home path /opt/jiraupgrade/atlassian-jira-software-8.9.1-standalone can't be the parent directory your webapp servlet path /opt/jiraupgrade/atlassian-jira-software-8.9.1-standalone/atlassian-jira.
Review our documentation for more information on setting your JIRA home

Accepted answers

Nic Brough -Adaptavist-

Changing the path is the wrong answer here.

You need to re-install or move the directories so that they are separated out. Otherwise you will have problems with your installation, possibly ending in total corruption of your database.

You must never put the install inside the data directory or the data directory inside the install. In other words:

Never do:

Jira home+ log
+ attachments
+ caches
+ Jira install

Jira install
+ bin
+ atlassian-jira
+ log
+ Jira home

A lot of us do:

Atlassian directory
+ Jira data
+ Jira home

All comments

sumit.tyagi

I have Setup the correct path in /bin/setenv.sh

JAVA_HOME="xxxxxx"

And it started fine after that.

Nic Brough -Adaptavist-

Changing the path is the wrong answer here.

You need to re-install or move the directories so that they are separated out. Otherwise you will have problems with your installation, possibly ending in total corruption of your database.

You must never put the install inside the data directory or the data directory inside the install. In other words:

Never do:

Jira home+ log
+ attachments
+ caches
+ Jira install

Jira install
+ bin
+ atlassian-jira
+ log
+ Jira home

A lot of us do:

Atlassian directory
+ Jira data
+ Jira home

sumit.tyagi

Thanks for your suggestion. but there is a different error coming now.

2020-09-07 09:46:13,489+0000 JIRA-Bootstrap WARN [c.a.jira.startup.DatabaseLauncher] JRADEV-23357: unable to select from the 'MovedIssueKey' entity.
2020-09-07 09:46:13,491+0000 JIRA-Bootstrap ERROR [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.
java.lang.IllegalStateException: Need to rename the MOVED_ISSUE_KEY table, but there is existing data in it. Please contact Atlassian Support

If you can suggest how it can be corrected.

Nic Brough -Adaptavist-

This is the sort of corruption you can get when you nest home inside install or vice-versa. Your database is damaged, and you probably need to re-install and recover from a recent backup.

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