Customer cannot see tickets if they are reporter

Question

Customers can only see the tickets submitted by themselves, if I create a ticket on their behalf, change them as the reporter, they do not get notifications about new comments neither can they access the details of that ticket. Is it because they can only see the helpdesk content, not the full jira?

Jack Brickey · Answer

When you create an issue on the customer’s behalf you should use the link in the sidebar “raise a request”. This will avoid the issue you are experiencing. If you use the Create button then you need to ensure the Customer request type is correct set in addition to setting them as the reporter.

Fahad Siddiqui_ihrjma · Answer

@Elaine Xu the best way to find out the issue is go in

Notifications click

Notifications helper

and then select the user and check the details.