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jira doesn't create issues via email

Irina Solarcuka2

Hi,

I've got the problem with jira 5.1. Very often it doesn't create issues via email.

The following errors are in the log file:

2013-08-28 10:13:36,494 QuartzWorker-1 WARN ServiceRunner PBKAN Activity [atlassian.mail.incoming.mailfetcherservice] PBKAN Activity[10120]: Sender is anonymous, no default reporter specified and creating users is set to false (or external user management is enabled). Message rejected.
2013-08-28 10:13:36,494 QuartzWorker-1 INFO ServiceRunner PBKAN Activity [atlassian.mail.incoming.mailfetcherservice] The message has been rejected: Sender is anonymous, no default reporter specified and creating users is set to false (or external user management is enabled). Message rejected.

Best regards,

Irina

Accepted answers

All comments

RambanamP

check this document for solution

https://confluence.atlassian.com/display/JIRAKB/Unable+to+Create+Issue+Due+to+Anonymous+Sender+and+No+Default+Reporter

Kalyani Khandel1

Your Create and Comment handler is not configured properly. I think you need to set the property of create a new user if the sender is not present in JIRA-user's list, when you configure the mail handler. You can find details about configuring this parameter in https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email.

Irina Solarcuka2

Thank Kalyani, but the problem occurs only sometimes and with the same users. All these users have jira accounts and must to be identified by jira.

Nic Brough -Adaptavist-

"sender is anonymous" means that Jira is unable to work out which Jira account to use from the email (it's looking at the "from" part of the email from memory).

You need to check what email address is coming in and make sure it matches the email Jira has stored for the user.

The last time I ran into this, it was because I was sending emails from home instead of work. The emails were similar, but obviously Jira only had the work one.

Kalyani Khandel1

Irina,

I also facing some problem smiliar to yours while customzing my mail handler.

There is user-name and associated email-id. And my handler was checking users based on email id and even if same user sent the request from a different email ID it was ignored as I didnot have a JIRA account for that Email id. So As Nic has pointed out I might be a case with email id used.

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