How to Lock fields after transition

Question

Hello,

I am looking to lock all fields of a ticket AFTER it has been transitioned from Open status.

We are using the system to Track our Change Management tickets and want to be able to lock all the fields from modification once the ticket has been transitioned out of "OPEN".  The desired result is that we will not allow any fields to change as it goes through the approval process and can only be modified if in "OPEN" status.

Any help is greatly appreciated.

Eduardo Oliveira_mgpq9v · Answer

Thank you, @Bhushan Nagaraj . I was looking for this.

Your works in Cloud too.

Bhushan Nagaraj_zb9hek · Answer

Hey John,

If you are using the Server or Data Center deployment, you can use the advanced workflow properties to lock down permissions in specific statuses.

https://confluence.atlassian.com/adminjiraserver/workflow-properties-938847526.html

Look for "jira.issue.editable" and "jira.permission.*" in the above doc.

Regards,

Bhushan